Scheduled Downtime Maintenance Notification

Effective:

Friday, February 23, 2018 from 9:00 PM CST until 11:00 PM CST 

OptumRx will be performing scheduled maintenance to the Claim Processing System.

Pharmacies will be unable to process claims during the scheduled outage.  The Pharmacy Help Desk will not be able to answer eligibility or benefit questions during this down time.  We apologize for any inconvenience this may cause. 

To REDUCE processing errors, please confirm the information on the member’s ID card prior to submitting prescription CLAIMS. 

Should you have any questions or require assistance, please contact the OptumRx Help Desk,

24 hours a day, 7 days a week

OptumRx Help Desk phone numbers:

1-800-880-1188

1-800-797-9791