In most cases, the pharmacy selected the wrong provider when filling a prescription for this patient. Please contact the pharmacy and have them check the provider’s information including DEA, NPI, etc. 

Once the pharmacy corrects their mistake, you will no longer be associated with the prescription. If the pharmacy information is not provided on the report, please call us at the phone number below.

Please call us at the phone number below. Leave a message with the spelling of the provider’s name, NPI, the correct mailing address and the correct fax number. We will update our system.

Please call us at the number below. We will forward your information to our fraud department. You may also want to contact local authorities.

Sometimes, there is a delay in notification from the Centers for Medicare & Medicaid Services (CMS) about deceased patients. You may call us at the phone number below. 

Leave a message with the patient’s information (name, ID# and date of birth) and we will make sure our system is updated. Please shred the fax or mailing.

Please contact the prior authorization department at 1-800-711-4555.

If a fax number is not stated on the report or letter, a response is not needed. This information is for your review only. You do not need to fax back anything.

Please disregard and shred the letter. It is possible that we may have misidentified your patient. We apologize for any inconvenience.

If you have updated information, please call us at the phone number below. Leave a message with the spelling of the provider’s name, NPI, the correct mailing address and the correct fax number (if known). Otherwise, please disregard and shred the fax or mailing.

Please disregard and shred the fax or mailing. Please also contact the pharmacy to have them check the provider information on the prescription.

No, you do not need to respond back to us. The information that we faxed or mailed to you is provided for your information to assist in the care of the patient.

The information that we faxed or mailed to you is provided for your information to assist in the care of the patient. Recommendations for your consideration are included in the report, but any decision on the treatment plan remains with you.

No. The information that we faxed or mailed to you is provided for your information to assist in the care of the patient. OptumRx will not be contacting the patient to change therapy. 

Any decision to change therapy will reside with you as the patient’s provider.

OptumRx does not practice medicine. Our clinical programs are designed to assist you in identifying any potential issue(s) with your patient’s medication therapy. 

Identified potential issues and recommendations included on the fax or mailing are for your consideration only, and are provided solely to assist you in the care of the patient.

OptumRx does not make changes to a patient’s therapy. The patient reports faxed or mailed to you are intended to serve as an additional resource to assist you in your care of the patient.

Any decision to change therapy will reside with you as the patient’s provider.

The patient reports faxed or mailed to you are only intended to serve as an additional resource to assist you in the care of the patient. Any decision to change or not change your patient’s current medication therapy will reside with you as the patient’s provider.

We do not track providers nor provide this information to any outside entities except for the uncommon incidences of provider fraud. 

The reports, which are sent to providers who care for these patients, identify patients based on available clinical information that suggest the patient may potentially benefit from a clinical intervention.

You have received this report because a patient under your care has been identified to potentially benefit from this clinical intervention.